NBN Help FAQ - Battery Beeping?
Moving House? Perth Answers

The beeping means your NBN backup battery is failing. This is common after 2-3 years. The battery provides power during outages, but when it fails, it beeps constantly. We can replace it same-day for $149 (booked appointments).

Yes, you can disconnect it to stop the beeping. Your internet will still work normally. However, you'll lose backup power during outages. We recommend replacement for $149 if you want backup power.

We service all 6 NBN connection types: FTTP (Fibre to the Premises), HFC (Hybrid Fibre Coaxial), FTTC (Fibre to the Curb), FTTB (Fibre to the Building), FTTN (Fibre to the Node), and Fixed Wireless. Each has different relocation requirements - we handle them all.

Standard NBN fibre relocation is $399. This includes moving your NBN connection box to a new location within your home, all cabling, and testing. Complex jobs (e.g., running cable through walls/ceilings) may cost more - we'll quote before starting.

Contact your ISP to transfer your service. If the new house has NBN already, it's usually just activation. If you need the NBN box relocated within the new house, that's where we help - $399 for relocation.

Perth CBD, south to Mandurah (50km), and east to the hills. Check with us if you're unsure about your area.

Your ISP (Telstra, Optus, etc.) sells you the internet service. We're independent technicians who fix the physical infrastructure - cables, connections, batteries, equipment. When your ISP says "not our problem" or puts you on hold for hours, we can actually come out and fix it.

Yes! For emergencies, our $199 emergency callout gets a technician to you same-day. For battery replacement ($149), we can often do same-day if you book early. Fibre relocation ($399) is typically scheduled 1-2 days out.

Yes. We hold an ACN 0003 | ACMA Open Cabling Licence (required for telecommunications work in Australia) and carry $20M+ public liability insurance. ABN: 89 115 284 748.

Starlink is satellite internet from SpaceX. It's great for rural areas or hills where NBN is unreliable. Speeds are typically 50-200Mbps. If your NBN is slow or unavailable, Starlink may be a good alternative. We install it for $399.